Refund and Returns Policy

Last updated: 14 May 2026

At VinYork Leathers, every hide and roll we ship is inspected before dispatch. We want you to be confident in your purchase. This policy explains how returns, refunds, and exchanges work for orders placed through vinyorkleathers.com.

Return window

You may request a return within 7 days of receiving your order. Requests made after this window cannot be accepted.

Eligibility

To be eligible for a return, the item must be:

Unused, in its original condition, and in its original packaging
Free of any cuts, marks, alterations, or signs of handling beyond inspection
Accompanied by the original invoice or proof of purchase

Non-returnable items

Because leather is a natural material processed to order, the following are not eligible for return or refund:

Custom-cut, custom-coloured, or bespoke leather orders
Items that have been cut, stitched, or modified after delivery
Sale or clearance items (final sale)
Sample swatches

Natural variation in grain, colour, and texture is a characteristic of genuine leather and is not considered a defect.

How to start a return

Email sales@vinyorkleathers.com within 7 days of delivery with the following:

Your order number
The item(s) you wish to return and the reason
Clear photographs of the item and packaging (especially for damage or defects)

Our team will review your request and respond within 2 business days with next steps. Please do not ship any item back before receiving written authorisation from us.

Shipping costs for returns

If the item is defective, damaged, or incorrect: VinYork Leathers covers the return shipping cost and arranges pickup or reimbursement.
For all other approved returns: The customer is responsible for return shipping. Original shipping charges are non-refundable.

We recommend using a trackable courier service. VinYork Leathers is not responsible for items lost or damaged in transit during return shipping.

Return address

Once your return is authorised, ship the item to:

VinYork Leathers
Cosmo Energy Design Studio
No 102 & 112, Ground Floor, 5th Cross
Chamundeswari Layout, Bettadasanapura Village
Begur Hobli, next to Thogur
Electronic City Phase I, Electronic City
Karnataka 560100, India

Refunds

Once we receive and inspect your return, we will email you to confirm approval or rejection of the refund. Approved refunds are processed to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Exchanges

If you received a defective or damaged item, we will exchange it for the same product subject to stock availability. Email sales@vinyorkleathers.com with your order number and photographs within 7 days of delivery.

Order cancellation

Orders may be cancelled for a full refund before they are shipped. Once an order has been dispatched, it can no longer be cancelled — please follow the return process above after delivery.